Our product offerings include:

eFORMz is a comprehensive electronic forms and document management solution available for Windows, Linux, iSeries (AS/400), Sun, and Hewlett Packard computer systems. eFORMz converts standard ERP print output into attractive, functional documents that can be distributed via print, fax, or email. Use eFORMz to produce packing lists (collates), shipping labels, 1D/2D/QR barcodes, invoices, purchase orders, gift certificates, checks, bills of lading, and customs documentation.

eDIRECT+ is a transactional email marketing solution that transforms plain text event-triggered email into highly personalized HTML messages. eDirect+ automatically creates brand-centric electronic messages capable of generating additional sales through relevant cross-sell and upsell offers based on prior purchases and stated preferences. Our Minisoft clients use eDirect+ to provide their customers with a superior retailing experience while generating significant new sales revenue from every product purchase.

Use eDirect+ to promote special discounts, unique events, one-time offers, holiday announcements or welcome new customers. Reach out to your customers with messaging that is consistent with your corporate websites and brands. eDirect+ includes smart email management to track open rates, unsubscribes, one-click opt-outs and bounced emails to measure the success or failure of your real-time client interactions.

Minisoft's TouchPoint is a customer contact management solution developed exclusively for use with Manhattan Associates Enterprise Order Management system.

TouchPoint is designed to complement EOM and features seamless integrations with Manhattan’s Order Management and Customer Service products. TouchPoint centralizes customer service requests in easy-to-use dashboards, allowing retailers to manage inbound and outbound emails, web form inquiries, share knowledge and resolve customer issues in a timely manner.

Minisoft TouchPoint automatically provides service teams with complete views of a customer's sales and service history, drawing this information directly from Manhattan databases. Customizable email templates ensure that customer interactions are consistent with communications that reflect the retailer’s brands and corporate standards. Case management metrics via the TouchPoint dashboards enable supervisors to monitor the effectiveness of case responses in real time.