You are likely to receive this error if your data file contains form feeds, and you removed form feeds using the Project Properties > Data Parsing > Ignored Control Codes > Form Feeds option.
Monitor display settings must be set for High Color (16 bit) or 256 color. Any settings above these values causes a blank form and hour glass to appear.
This video looks at configuring eDIRECT+ to send emails in text and HTML format.
This usually indicates an escape ‘E’ (Reset) or Form Feed command are included in your data.