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Frequently Asked Questions
AS400 · UNIX · Windows
· FAQ Home
6. Running
the Windows Service for eFORMz v6 Local Toolkit - Queue Monitor and
everything appears to process, yet nothing prints?
(or) The number of pages printed does not appear in the log file.
This is another indication that access is limited.
Check the 'Log On' tab on the Properties window for the service
itself. The default is 'Local System account', however, it does not
always have the rights to access printer and/or mapped drives
necessary for printing. In this event, select 'This Account' (click
here to see an example) and enter a login id and user password that
has the rights and capabilities. When the monitor service is
restarted it will run with the same rights as the user configured on
the 'Log On' tab.
9. Receiving
an error when using eDirect to email to an external email address.
Internal email addresses work fine?
Could be one of two things:
- Pass the following information onto your email/network
server administrator. Let him/her know that you are not able
to send out emails from the java application eFORMz to an
external email address (only internal). The following
information was found on the JAVA website:
******************* Thru my java application I am able to send mails only to
internal account not to other account like yahoo rediff
hotmail etc. Here is the Exception:
DEBUG SMTP SENT :QUIT
service error javax.mail.SendFailedException:Sending failed;
nested exception is: javax.mail.SendFailedException:Invalid Addresses;
nested exception is: javax.mail.SendFailedException:550 not local host yahoo.com,
not a gateway;
For this problem I got answers from jgurus saying your mail
server is not configured for external mail.
******************************* Q: When I try to send a message, why do I get
javax.mail.SendFailedException: 550 Unable to relay for
my-address?
A: This is not a JavaMail problem. This is an error reply
from your SMTP mail server. It indicates that your mail
server is not configured to allow you to send mail through
it. Typically, mail servers for an organization will be
configured to allow mail from within the organization to be
sent to other addresses within the organization, or to
addresses external to the organization. It will also
typically allow mail coming from an address external to an
organization to be sent to addresses within the
organization. What it will typically not allow is mail
coming from an address external to the organization to be
sent (relayed) to another address also external to the
organization. The configuration of the mail server
determines whether such relaying is allowed, and which
addresses are considered internal vs. external. **********************************************
- Your mail server is not accepting relay from your
app server IP.
Just go to your SMTP server and set it to accept relay
from the IP where you are executing javamail.
MS Exchange is easy to set this up, but every SMTP
server has an allowed relay IP list.
For further information on Exchange Server 2007 setup,
click here.
10. How
do I enable Windows Tracing for the eFORMz port monitor?
Should you need to enable tracing, we
highly recommend that you save your registry before making
any of the following changes:
- Enable Record file capture on your eFORMz port monitor
printer. From Start > Settings > Printers select the port
monitor printer. Right click and select Properties.
From the Ports tab select Configure Port. The Configure
dialog box will then display:
Check - Record file capture in Event log
A trace file (efzmon.tra) is created in your \WINNT\SYSTEM32
folder. Event log and trace information is appended to this
file as activity occurs.
- From your Start menu select RUN > REGEDIT.
- The Registry Editor will then appear. Go to the following
folder:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\ Print\Monitors\eFORMz Port\
- Under the above key, create a DWORD item called Trace.
Set to 1 to trace, 0 no trace.
- Once tracing has been enabled, the Print Spooler and TCP/IP
Print Server must be restarted for this setting to take
affect.
- From your Start menu select:
Settings > Control Panel > Administrative Tools > Services
- The Services dialog box will appear. From the Local
Services make sure the TCP/IP PrintServer has been started
(this cannot be set to Auto).
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