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Frequently Asked Questions - WINDOWS

1. Does eFORMz allow you to change the project name within Windows Explorer or other file management programs?
   To rename an eFORMz project you must use the File Save As option from the File menu in eFORMz.

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2. If my MiniSpooler program is not allowing me to print from my PC, is there a way around this?
   From your DOS application, find the directory where your .prn file is located. Once found, enter the following:
   
       copy {filename}.prn, \\{Server}\{Printer Name}

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3. Can the Local Monitor and e-Direct run as a Windows Service?
   Yes the eFORMz Local Monitor can run as a Windows Service.

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4. eFORMz Windows Service (Start > Programs > eFORMz > Create Windows Service) is not available?
   If this option does not exist on your server, simply do the following:
    
   Start -> Run -> enter C:\Minisoft\eFORMz_5\jsl.exe -install
    
   Once enabled, you will need to go to your Windows services screen and start-up the eFORMz service, setting the startup-type to 'automatic'.

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5. When trying to install the eFORMz Port Monitor on my Windows machine I receive the following error:
   

 
This error is caused by running in a remote session. The windows APIs do not care for remote sessions. Install the eFORMz Port Monitor locally verses remotely.

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6. Running the Windows Service for eFORMz v6 Local Toolkit -  Queue Monitor and everything appears to process, yet nothing prints?
   (or) The number of pages printed does not appear in the log file. This is another indication that access is limited.

   Check the 'Log On' tab on the Properties window for the service itself. The default is 'Local System account', however, it does not always have the rights to access printer and/or mapped drives necessary for printing. In this event, select 'This Account' (click here to see an example) and enter a login id and user password that has the rights and capabilities. When the monitor service is restarted it will run with the same rights as the user configured on the 'Log On' tab.

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7. We have tried starting the eFORMz Composer only to have it freeze/lock up our machine. The Task Manager displays Java at 95-98% cpu utilization. What could be happening?
   Are you running Microsoft’s JVM (Java Virtual Memory) on your system? It has been noted that if Microsoft’s JVM is running the eFORMz Composer will freeze/lock up as noted above. We suggest uninstalling Microsoft’s JVM, if possible, otherwise install eFORMz on a system that does not need or run the Microsoft JVM.

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8. eFORMz Port Monitor not receiving (or rejecting) incoming data files?
   Confirm TCP/IP Printing Services is running (Control Panel > Administrative Tools > Services) and set to Automatic. Also, confirm that your Windows firewall is not protecting the lpd port. Confirm that port 515 is not restricted.

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9. Receiving an error when using eDirect to email to an external email address. Internal email addresses work fine?
   Could be one of two things:

   1. Pass the following information onto your email/network server administrator. Let him/her know that you are not able to send out emails from the java application eFORMz to an external email address (only internal). The following information was found on the JAVA website:
      
      *******************
      Thru my java application I am able to send mails only to internal account not to other account like yahoo rediff hotmail etc. Here is the Exception:
      
      DEBUG SMTP SENT :QUIT
      service error javax.mail.SendFailedException:Sending failed;
      nested exception is:
      javax.mail.SendFailedException:Invalid Addresses;
      nested exception is:
      javax.mail.SendFailedException:550 not local host yahoo.com, not a gateway;
      
      For this problem I got answers from jgurus saying your mail server is not configured for external mail.
      
      *******************************
      Q: When I try to send a message, why do I get javax.mail.SendFailedException: 550 Unable to relay for my-address?
      
      A: This is not a JavaMail problem. This is an error reply from your SMTP mail server. It indicates that your mail server is not configured to allow you to send mail through it. Typically, mail servers for an organization will be configured to allow mail from within the organization to be sent to other addresses within the organization, or to addresses external to the organization. It will also typically allow mail coming from an address external to an organization to be sent to addresses within the organization. What it will typically not allow is mail coming from an address external to the organization to be sent (relayed) to another address also external to the organization. The configuration of the mail server determines whether such relaying is allowed, and which addresses are considered internal vs. external.
      **********************************************
       
   2. Your mail server is not accepting relay from your app server IP.
      
      Just go to your SMTP server and set it to accept relay from the IP where you are executing javamail.
      
      MS Exchange is easy to set this up, but every SMTP server has an allowed relay IP list.

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10. How do I enable Windows Tracing for the eFORMz port monitor?
    Should you need to enable tracing, we highly recommend that you save your registry before making any of the following changes:
    
    1. Enable Record file capture on your eFORMz port monitor printer. From Start > Settings > Printers select the port monitor printer. Right click and select Properties.
    
    From the Ports tab select Configure Port. The Configure dialog box will then display:
    
    Check - Record file capture in Event log
    
    A trace file (efzmon.tra) is created in your \WINNT\SYSTEM32 folder. Event log and trace information is appended to this file as activity occurs.
    
    2. From your Start menu select RUN > REGEDIT.
    
    3. The Registry Editor will then appear. Go to the following folder:
    
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\
    Print\Monitors\eFORMz Port\
    
    4. Under the above key, create a DWORD item called Trace. Set to 1 to trace, 0 no trace.
    
    Once tracing has been enabled, the Print Spooler and TCP/IP Print Server must be restarted for this setting to take affect.
    
    1. From your Start menu select:
    
    Settings > Control Panel > Administrative Tools > Services
    
    2. The Services dialog box will appear. From the Local Services make sure the TCP/IP PrintServer has been started (this cannot be set to Auto).

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